Last Update : 5 Oct 2026

At Tafranna, every piece is handmade and carefully packaged before shipment. Because our pottery is delicate, we have specific requirements for refunds and returns.

1. Your Refund Timeframe

You may request a refund within 7 days of the delivery date.

The 7-day period begins on the date the carrier confirms your order as delivered.

2. When an Item Qualifies for a Refund

Refunds are available only if your product is lost or arrives broken or damaged during delivery.

If your product arrives safely and without damage, we do not accept returns or refunds.

3. Starting Your Refund Request

Do not send any product back before contacting Tafranna.

To request a refund, contact us within the 7-day period and provide:

• Your order number
• Clear photos of the damaged product, if applicable
• Clear photos of the packaging and shipping box, if applicable
• Any other information requested by our team

For damaged products, we will review the submitted photos and information before approving the refund. Images may be reviewed to verify that they accurately show the condition of the product.

For lost shipments, we will verify the shipment status with the carrier.

Once the review is complete, we will contact you with the outcome and provide the necessary refund instructions if approved.

4. Receiving Your Refund

Once your refund has been approved, it is normally processed within 2–5 business days.

The time required for the refund to appear in your account may vary depending on your bank, payment provider, and country.

5. Exchanges

We do not offer product exchanges.

If your product is eligible for a refund, the approved refund will be processed according to this policy.

6. Items Not Eligible for Refund

A refund will not be accepted if:

• The product arrived safely and without damage.
• The product was damaged after delivery due to customer handling or use.
• You contact us more than 7 days after delivery.
• You send the product back without contacting us first.
• Required evidence or information is not provided when requested.

7. International Refunds

Tafranna accepts eligible refund requests from customers worldwide.

The same 7-day refund window applies to all destinations, starting from the confirmed delivery date.

For lost shipments, the refund process may require confirmation from the shipping carrier before a refund can be approved.

8. Contact Us

For questions about refunds, lost shipments, or damaged products, please contact Tafranna with your order number and relevant details.