Shipping policy

Last Update: 5 Oct 2026

At Tafranna, every piece is handmade in Marrakech, Ourika, Morocco. We carefully prepare and package each order to help ensure your pottery arrives safely.

Handling Time: 1–4 Business Days
USA: DDP Shipping

1. Handmade Preparation & Order Processing

All Tafranna products are handmade and carefully prepared before shipping. Orders are generally processed within 1–4 business days.

Larger or B2B/wholesale orders may require additional preparation time.

2. Worldwide Delivery & Shipping Partners

We ship worldwide using trusted shipping partners such as:

Aramex
FedEx

We currently offer Standard Shipping only. Express Shipping is not available at this time.

3. Shipping Rates & Delivery Costs

Shipping costs vary depending on your destination, package size, weight, and products ordered.

The final shipping cost is calculated and displayed at checkout.

For customers in the United States, orders are shipped DDP (Delivered Duty Paid), meaning applicable import duties and taxes are included in the shipping arrangement.

4. Estimated Delivery Times

Estimated delivery times begin after your order has been processed and shipped:

USA, Canada, UK & Australia: 8–12 business days
France, Spain, Portugal, Italy, Germany, Netherlands, Denmark & Switzerland: 9–14 business days
Other countries: 10–15 business days

These are estimates and may be affected by customs, carrier delays, weather, holidays, or other circumstances outside our control.

5. Customs, Duties & Import Taxes

For the United States, orders are shipped DDP, so customers should not normally be required to pay additional import duties or taxes upon delivery.

For other countries, customs duties, VAT, import taxes, or other local charges may apply and are the responsibility of the customer unless otherwise stated at checkout.

6. Track Your Order

Once your order has been shipped, you will receive a tracking number, generally within 24 hours after shipment.

Tracking may take some time to become active after the carrier receives and scans the package.

7. Your Delivery Address

Customers are responsible for providing a complete, accurate, and valid delivery address at checkout.

Please double-check your name, address, postal code, city, country, and contact details. Tafranna is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

8. Undelivered Packages & Delivery Issues

If your package has not arrived within the estimated delivery period, please contact us with your order number so we can check the shipment with the carrier.

If a package is returned because of an incorrect address, refusal of delivery, failure to respond to the carrier, or an unresolved customs issue, additional shipping costs may apply for reshipment.

9. Lost or Damaged Shipments

We carefully package our pottery to reduce the risk of damage during transportation.

If your order arrives damaged, please contact us promptly with your order number and clear photos of the product, packaging, and damage. We may request additional information to investigate the issue with the carrier.

If a shipment is confirmed as lost by the carrier, we will review the case and provide an appropriate resolution in accordance with our Refund & Return Policy.

Please keep the product and packaging until the investigation is completed.

10. Returns & Return Shipping

Returns are handled according to our Refund & Return Policy.

Return shipping costs and responsibilities may vary depending on the reason for the return. Please review our Return Policy before sending any item back.

11. Wholesale & B2B Orders

Tafranna also ships wholesale and B2B orders worldwide.

For larger, made-to-order, or customized orders, shipping costs, preparation times, packaging, and delivery arrangements may differ from standard consumer orders and will be confirmed with the customer separately.

12. Shipping Delays

While we work to ship orders within the stated timeframes, delays may occur due to customs, carrier disruptions, weather, public holidays, transportation issues, import procedures, or other circumstances beyond our control.

Estimated delivery times are therefore not guaranteed delivery dates.